Returns & Refunds
Returns & Refunds
To be eligible for a return or exchange you must return item within 14 days of item being delivered, your item must be unused, unopened and sealed with original tamper-proof barrier still intact and in the same condition that you received it. Your items must be in the original packaging with original documentation.
**Please note: Perishable goods such as edibles cannot be returned.
We require proof of purchase to complete your return.
Returns are received and inspected in a timely manner. We will send an email confirming that your return has been received.
Your return is then either approved or rejected upon detailed inpspection.
Within 1-3 days of your return's approval, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
If you haven’t received a refund yet:
First check your bank account again, then contact your credit card company (it may take some time before your refund is officially posted). Next, contact your bank, there is often processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at:
We only replace items if they have defective packaging or have been damaged in transit. If you need to exchange for the same item, please call 1-833-SMK-HEMP or send an email to firstname.lastname@example.org for further assistance.
Shipping Your Return
To return your item(s), ensure they are properly packaged, and please mail to:
220 Venus St, Suite 13, Jupiter, FL, 33458, United States.
You will be responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.